Supporting Angela – Transformation through Assistive Technology
By Nathan Southward, Assistive Technologist, Leonard Cheshire
Assistive technologies aiding in enriching lives at Leonard Cheshire
Working alongside my colleague Toby Wallace, I’ve had the privilege of supporting Angela, a resident at one of Leonard Cheshire’s care sites, on her journey with assistive technology. What started as a small installation has turned into a genuinely transformative experience—not just for Angela, but for those of us supporting her as well.
When we first met Angela, she was curious but understandably cautious about the technology we were introducing. She now uses tools like a smart speaker (which she renamed “Ziggy”), a smart TV, a smart lamp, and a wall-mounted fan she affectionately calls “Rainbow.” These have become key parts of her daily life, helping her regain a sense of independence and connection with the world.
Before the installation, Angela often experienced frustration with everyday tasks and felt socially isolated. Watching her grow more confident with each interaction has been incredibly rewarding. “I love it,” she said. “I get a bit of me life back!” These tools have enabled her to listen to the news, tune into her favourite music, and enjoy her beloved show The Archers—whenever she likes, without having to wait for support.
Integrated solutions with that personal touch
In that first week, Angela used Ziggy only to turn her light on and off. Then, one day, she proudly told us she’d figured out how to play her radio programme independently. “I hope you don’t mind that I did that. I won’t get into trouble, will I?” she asked—tentative, but hopeful. Not long after, she was beaming with excitement: “Guess what, I asked Ziggy what makes a rainbow!” and “I’ve asked Ziggy to give me French lessons!”
Angela’s humour, determination, and willingness to explore new features are what have made this journey so special. She even jokes that she says “please” and “thank you” to Ziggy so she doesn’t feel rude. When things don’t work perfectly, she laughs and tries again—embracing the learning process with patience and good spirit.
Fulfilling everyday life with fluency
Over time, we’ve seen her grow from a cautious user to someone who genuinely enjoys experimenting with her tech. She’s proud of what she’s learned and keen to share her discoveries. This growing fluency has unlocked new levels of independence. As a team, Toby and I have often said to each other how noticeable her confidence has become—it’s written all over her face and evident in the choices she’s now able to make for herself.
One small but powerful change we made together was switching the wake word from “Alexa” to “Ziggy.” Previously, staff and visitors would sometimes control the speaker without her permission. Now, Angela has full control—only she and a few trusted people know the wake word. This seemingly simple shift has given her a stronger sense of autonomy and privacy in her own space.
Angela’s relationship with her technology is personal. Ziggy isn’t just a speaker—it’s a kind of companion. “Although I know it’s not a real person,” she said to us, “I feel like I am talking to someone.” This sense of presence has helped reduce feelings of loneliness and brought joy into her daily routine.
One of the most thoughtful adaptations we introduced was the wall-mounted fan, Rainbow. Traditional fans were impractical in Angela’s room due to limited floor space and her use of a wheelchair. By mounting the fan and connecting it to voice control, we ensured she could keep herself cool and comfortable with a simple, cheerful command: “Ziggy, Rainbow on, please!”
Perhaps the most striking change has been in how Angela uses her space. Previously, difficulty with her door meant she stayed in her room much of the time. But since having the Echo Show 8 installed, she’s started to venture out more, socialising with other residents—especially those who are also discovering the fun of smart tech. She’s even asked about a button-operated door so she can come and go on her own terms.
When asked whether she’d recommend technology like this to others, Angela lit up:
“If they’ve never used it before, it’s better than watching cartoons. Just give it a go, it won’t bite you. It brings some shine to your day.”
Some people can’t speak, and they should get to have tech for the opportunity to speak
Angela’s story has reaffirmed what Toby and I believe every day in our work: when assistive technology is implemented with care, creativity, and collaboration, it can genuinely empower people—restoring dignity, boosting confidence, and enabling choice.
Through her humour, curiosity, and determination, Angela has made assistive technology not just a tool—but a part of her identity and daily life. Watching her reclaim her voice and shape her world has been one of the highlights of my time with the Leonard Cheshire AT team.